Store Analytics

We uncover shopper behaviour using sensors, sophisticated software and smart data analysis to develop strategic action plans that drive store growth.

Review

• Briefing, to thoroughly understand your store network’s, business challenges

• Project planning that provides visibility and certainty throughout the project

• Site discovery to understand traffic flows to optimise in-store technology positioning

• Key metrics that are customised for your store network to maximise actionable data

• Management and store dashboards with benchmarking to drive continuous improvement

Workshop

We help create team alignment that energises projects, by facilitating, participating and hosting workshops that deliver results.

Review

• Host project teams on site in a neutral environment to align thinking and focus on key challenges and objectives

• Collaborative team brainstorming and ideation sessions that stimulate out-of-the-box thinking

• Full workshop outputs that are aligned and ready for execution

Tech & Customer Support

We work around the clock, assessing, addressing, and implementing escalation procedures to keep your in-store digital solutions operational.

Review

• Integrated help and technical support hotline services to resolve infrastructure & content problems in real time

• Escalation procedures and tailored service level agreements to meet your specific business requirements

• Monitoring of hardware operation with on-site service and swap out

• Complete logging, tracking and reporting of events on a periodic and ad hoc basis

Reporting

We present findings that turn insight into action, so you can deliver your business objectives.

Review

• Reports that provide clarity and benchmarking to enable continuous improvement

• Dashboards designed for managers who need data at their fingermarks

• Presentations that are prescriptive with clear action planning to help drive growth