Digital Signage
Technical & Customer Support

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Digital Signage >

Digital Signage Technical & Customer Support

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“What do we live for if not to make life less difficult for each other?”
– George Eliot

Our highly trained specialists work diligently to keep your in-store digital display operational. We provide three service level agreements (SLA’s) of remote technical and customer support so that there is an option to suit your needs. We listen, assess, and prescribe the most convenient and efficient solution to resolve your problem.

Technical and customer support are critical to ensure that your network remains operational so that your business is always able to deliver relevant and valuable information to your customers.

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Our 3 service level agreements

RetailMotion offers three levels of technical and customer support for your digital signage solution, bronze, silver, and gold. Bronze is our entry-level of support through to gold, which is our most comprehensive. As the levels progress the hours of support you receive increase and we respond to and resolve your problem even faster.

Bronze

Remote Phone Support: Monday to Friday 9:00 am to 5:00 pm

Silver

Remote Phone Support: Monday to Sunday 9:00 am to 5:00 pm

Public holidays included

Gold

Remote Phone Support: Monday to Sunday 9:00 am to 5:00 pm

Public holidays included

Fastest response time of all our levels of technical and customer support

Reactive and Proactive options

On top of our bronze, silver and gold levels of technical and customer support, you can choose whether you want a reactive or proactive service. You can select this based on the needs of your business and budget for your digital screens.

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Reactive

Our reactive option requires you to call us when you detect a problem with your digital display solution, and this could be anything from a black screen through to content appearing incorrectly on your display. Once you contact us, our dedicated support team will respond to you promptly to help diagnose and resolve the issue over the phone.

Proactive

Alternatively, the proactive option involves RetailMotion reaching out to you and your business when we detect an emerging problem with your digital signage. This is a more advanced level of service, utilising a monitoring system that provides us with automated updates about the status of varying components in your digital display network. Once we recognise a problem that has occurred, we reach out to you with an efficient and timely solution.

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Note: Should any of your digital signage queries be assessed and require additional resources that go beyond your service level agreement an account manager will reach out to you. The problem will be discussed, and an estimate to resolve the issue will be presented for your approval before any further action is taken.