“Great things in business are never done by one person. They’re done by a team of people”
– Steve Jobs
A significant advantage of retail analytics is that once it has been installed and integrated correctly throughout your stores, it generally requires minimal effort in terms of maintenance. Deployed across the world, RetailMotion uses best-in-class technology that is reliable, smart, and has undergone rigorous testing to smooth out any issues before it reaches your store.
Although we are proactive in the measures we take to minimise the level of maintenance required for your analytics solution there will likely be some instances where you need our assistance. We visit retail stores Australia wide to help maintain your in-store analytics and keep it operational at all times for your business.
We help you maintain success
We take careful planning and initial installation seriously because that is what sets up your retail analytics solution for success. There are a few things we need to keep in mind for the ongoing maintenance of your system to ensure it continues operating in the future.
- Connectivity of devices
- Configuration updates of your sensors
- Changes to your store layout
- Licensing agreements
Maintaining these simple elements ensures that you continue to receive the most accurate and relevant data to improve your business performance.
The first to fix any problems
At RetailMotion, we work to minimise the occurrence of problems with your in-store analytics and take responsibility for all the parts so that you have one point of contact. However, there are a few general issues you may encounter that our technicians are more than capable of helping you address.
- Counting challenges – double-counting, not counting or both
- Cable or Wi-Fi connectivity issues
- Interference of merchandising and displays, such as tables, mannequins, poles blocking the sensors
Generally, such problems are relatively easy to fix. For those that are proving a bit more challenging, our skilled technicians will investigate and resolve so that you can continue business as usual.
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